Troubleshooting

Work through the matching section before contacting support. Most issues are a missing rescan, a license slot or a short audio file.

macOS warns about the app

Both installers are Developer ID signed, notarized and stapled. Double-click the DMG and run the PKG. If macOS blocks the installer or app, open System Settings → Privacy & Security → Open Anyway. If the downloaded file is damaged, re-download it and verify the SHA-256.

Plugin does not appear in Ableton

Install the current DMG again — it contains the app, VST3 and AU.
In Live: Preferences → Plug-Ins → enable VST3 System Folders and Audio Units.
Click Rescan, then restart Live if the plugin is still missing.
Look under vendor BeatBridge: BeatBridge, SIDECHAIN and BeatBridge AB are paid plugins; CLIPER and ANALYZER are free.

License not found

Check that you are using the key for the correct product — each paid product has its own key. Free tools need no key.
Check the email used at checkout.
Each license covers 2 computers. If both are used, request a slot reset from the activation guide.
Test keys from a sandbox are rejected by production builds. Use the key from your live purchase.

Trial expired

Buy a license and activate it in the app. Your projects, presets and settings are not deleted when the trial ends.

Still stuck? Email support@beatbridge.net with macOS version, Ableton version, product, what you tried and a screenshot.

AB system reference is silent

Enable your DAW under macOS Privacy & Security → Screen & System Audio Recording → System Audio Recording Only, then restart the DAW. Standalone permission does not also grant permission to Live. Check the source app is playing and the host audio engine is running. See the AB guide.